By 
City Power says it will no longer respond to outage calls from customers who refuse to pay for electricity, including those with nonvending meters, and defaulting clients.
The Johannesburg power utility said on Tuesday the decision came as it battled grid pressures amid load-shedding and low revenue collection.
The entity has started an auditing process of customers’ meters to assess their vending history before dispatching a team to attend to calls.
“During a medium-voltage outage, at least 70% should be paying customers; if not, our technicians will not go ahead with investigation, repairs or restore power in those areas,” said spokesperson Isaac Mangena.
City Power also said it had written to the residents of Naturena, in Johannesburg South, informing them of its decision until its teams are allowed to enter the area to ensure revenue collection is enhanced. Residents have been given until Friday to allow a team in the area to audit meters.
“Should the resistance continue, we will no longer respond to power outages in Naturena from May 12,” he said.
Comments